EXCHANGES AND RETURNS

 

Satisfaction Guaranteed.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund.
To be eligible for a return, your item must be unused and unopened and in the same condition that you received it. It must also be in the original packaging. We cannot accept opened packages for refund.

 

Retail Store Purchases


If you purchased Dr. Joey's Skinnychews at a retail store and you are not satisfied, please return your purchase directly to the retail store, along with your proof of purchase.
We regret that we cannot accept any returns or exchanges from customers that purchased our product at a retail store.



 

Skinnychew purchases via www.skinnychews.com

If you purchased our product through our website and you don't like our product for any reason, ship any unopened bags to us within 30 days from the shipping date and we'll refund your money. Customers are responsible for the return shipping costs.

 

Order cancellations are valid for 24 hours from time of order. Please contact Customer Service at 905.889.5326 Monday to Friday, 9am to 4pm PST or email info@skinnychews.com with your questions or concerns.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you when your refund is processed. If there is a dispute, you will be contacted immediately.

 

Late or missing refunds (if applicable)


Refunds may not show up on your account for 3 business days. If you have not received your refund after this time, first double check your bank account and credit card account.
If you've done all of this and you still have not received your refund yet, please contact us at info@skinnychews.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skinnychews.com and send your item to:
7620 Yonge Street, Thornhill, ON L4J 1V9

 

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.